SHIPPING

Flat Rate $15 (US Ground Domestic)  ( 5-7 Business Days )

Need an item fast? No problem, you will have the option to upgrade to express shipping at checkout for an additional fee.

Designer Haven Shipping Terms & Conditions

Complimentary Inbound Shipping Labels

We offer a free shipping label for all domestic orders when you are selling your item to us or need to return an item you purchased.

Shipping Time

On average your purchase is shipped within 1 business day.

We review all orders and any discrepancies for billing and/or shipping information can cause a delay. Please provide phone numbers for both billing and shipping in the case we need to contact you.

If you are choosing Domestic Express shipping between 8:00am and 1:00pm (PST), please contact us by phone and we may be able to ship same day.

Saturdays & Sundays

Saturday & Sunday delivery is not included in the standard pricing for Flat rate, 2 day or overnight shipping. Overnight purchases shipped on Friday will deliver Monday (next business day). 2 day shipments on Thursday deliver on Monday. If Saturday delivery is needed, you may call us to request this additional Saturday delivery fee.

Purchase Changes

Changes to purchases after shipping can cause delays and /or incur fees.

P.O. Boxes

We do not ship orders to P.O Boxes

Signature Mandatory on Orders

When shipping orders, signatures are mandatory due to the value of our items. If requested in writing (mail or email) to waive the mandatory signature, we may ship without signature. By waiving the signature, the buyer accepts the responsibility of the safety and security of the item.

Orders to Non-Billing Address

We suggest all orders be shipped to the billing address of the payment method in order to protect you against any type of fraud. We do know that many exceptions to this can be requested (shipping to another home, your business, friend, shipped as a gift, etc). While we can usually honor these requests, the buyer is required to enter the contact information for themselves and recipient, since we may need to verify it over the phone. This could cause a delay in processing time.

Orders to a Business

We will ship to your business address, after verification. If you would like to ship to a business, please provide the Company name and contact phone number.

Combining Purchases

Flat Rate Ground: If more than 1 purchase is made, there may be more than the flat rate shipping cost added to your shipping depending on the weight of both items and if they are placed in separate boxes.

Express & International: The number of items being shipped, the dimensions on the boxes, and the size of the items will determine the shipping cost.

If 2 or more orders are placed and buyer would like combined, actual cost will be determined and refund will be made after shipping. If the items are located in different Designer Haven locations, we will treat as separate orders unless there is a request to combine—such requests may cause a 1-2 day delay


Purchases with More than 2 Items

If there is an order of more than 2 items and are at different Designer Haven shipping locations they may be shipped separately. There may be an increase of the shipping charge to the buyer.


Information for International Buyers/Suppliers

Customs in your Country

Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We cannot declare as “gift”.

Custom in the United States

When your previously owned (used) luxury items are shipped to Designer Haven for consignment or buyouts, they are subject to inspection and possible fees/taxes. Please declare as used handbags and/or accessories. The U.S. Customs charges duties and/or taxes and are based on percentage of declared value. At times after inspection the government may assess a higher value. Because of the increase of the charges that are assessed and the random charging of these fees, Designer Haven must pass some of these costs to you, the supplier of these items. Designer Haven will split the tax 50-50 with you. We will provide scanned receipt of payment and deduct 50% of the amount from your payment.

International Currency information

We do accept returns as stated in policy for international shipments. However because of the fluctuation of all countries currency the refund will be made in US dollars just as we received in US dollars. We make no adjustments for currency exchange for returns. We do not refund shipping costs.