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Returns

We want you to be happy with your purchase. Items purchased through ShopDesignerHaven.com may be returned based on the return policy that is listed below.


An item may be returned to us within 5 business days of receipt for a site credit only. We do not offer refunds. The following conditions apply:

  • FINAL SALE items are not eligible for returns
  • Items must be in original condition in which they were received and unworn
  • All original tags must be attached
  • Designer Haven is not responsible for any fees associated with returns. Clients are responsible for their shipping and packaging fees
  • Designer Haven is not responsible for any items that may be lost or damaged in transit

Rented Items

Rented items may only be returned for a site credit within 3 business days of receipt. The following conditions apply:

– The “Do Not Remove Me” tag must be attached in the same condition as received. No exceptions.
– Items must be returned in original condition they were received and unworn.


How to Return an Item

In order to return an item that you weren’t 100% in love with, follow these simple steps:

  • Complete “Return Form” and include it in your return package. This form helps us to understand the reasons for you being unsatisfied so we can better service you in the future.
  • Package your return securely. This is an important step to make sure our valuable merchandise is returned to us safely to ensure you receive full credit for your return.
  • Ship the item back to us with your preferred shipper. Keep in mind our return policy window in order to choose the appropriate shipping speed. Designer Haven is not responsible for any fees associated with shipping your return. It is recommended to choose shipping insurance to cover the value of the item being shipped.
  • Please send returns to below address:

Designer Haven Returns Dept.
4770 Biscayne Boulevard
Suite 800
Miami, FL 33137

 

 

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